{"id":7797,"date":"2025-11-12T18:16:13","date_gmt":"2025-11-12T21:16:13","guid":{"rendered":"https:\/\/tnh1.audiencelabs.com.br\/?p=7797"},"modified":"2025-11-13T18:35:59","modified_gmt":"2025-11-13T21:35:59","slug":"oi-revela-os-proximos-passos-de-como-ficam-os-clientes-apos-falencia","status":"publish","type":"post","link":"https:\/\/tnh1.audiencelabs.com.br\/oi-revela-os-proximos-passos-de-como-ficam-os-clientes-apos-falencia\/","title":{"rendered":"Oi revela os pr\u00f3ximos passos de como ficam os clientes ap\u00f3s fal\u00eancia"},"content":{"rendered":"\n<p>A<strong> fal\u00eancia do Grupo Oi,<\/strong> decretada em 10 de outubro pela 7\u00aa Vara Empresarial do Tribunal de Justi\u00e7a do Rio de Janeiro, representa o culminar de anos de tentativas de recupera\u00e7\u00e3o diante de uma d\u00edvida que ultrapassa R$ 60 bilh\u00f5es.<\/p>\n\n\n\n<p>A partir de 2016, a operadora esteve envolvida em um longo processo de recupera\u00e7\u00e3o judicial que n\u00e3o conseguiu reestruturar suas obriga\u00e7\u00f5es financeiras. A Ag\u00eancia Nacional de Telecomunica\u00e7\u00f5es (Anatel) desempenha agora um papel crucial, garantindo que servi\u00e7os essenciais de telecomunica\u00e7\u00f5es sejam mantidos, protegendo os consumidores de interrup\u00e7\u00f5es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Continuidade dos servi\u00e7os<\/h2>\n\n\n<style>@media (min-width: 992px) {\n    .recomendadorV2Area1 {\n        width: 280px;\n    }\n    .recomendadorV2Area2 {\n        padding: 0px 20px;\n        width: calc(100% - 280px);\n    }\n}\n\n@media (max-width: 992px) {\n    .recomendadorV2Button {\n        margin: 0 auto;\n    }\n    .recomendadorV2Area {\n        flex-direction: column;\n        text-align: center;\n    }\n    .recomendadorV2Area2 {\n        padding: 0px 20px;\n    }\n}\n\n.recomendadorV2Area {\n    background: #eeeeee3d;\n    border-radius: 10px;\n    padding: 15px;\n    display: flex;\n    margin: 15px auto;\n    border: 1px solid #00000014;\n    max-width: 800px;\n}\n\n.recomendadorV2Area1 img {\n    width: 280px;\n    height: auto;\n    border-radius: 8px;\n}\n\n.linkrecomendadorv2 {\n    text-decoration: none !important;\n}\n\n.recomendadorV2Area2 .recomendadorV2Type {\n    text-transform: uppercase;\n    font-weight: 500;\n    font-size: 11px;\n    letter-spacing: 2px;\n    color: #666;\n    margin: 12px 0;\n    display: block;\n}\n\n.recomendadorV2Title h2 {\n    padding-top: 0px !important;\n    margin: 0px !important;\n    border-left: none !important;\n    padding-left: 0px !important;\n    line-height: 1.3;\n    color: #000 !important;\n    font-size: 24px;\n    margin-bottom: 12px !important;\n}\n\n.recomendadorV2Desc {\n    color: #333;\n    margin: 12px 0px !important;\n    font-size: 15px;\n    line-height: 1.5;\n}\n\n.recomendadorV2Button {\n    width: auto;\n    max-width: 200px;\n    margin: 0;\n    display: inline-flex;\n    align-items: center;\n    background: #1D3557;\n    border-radius: 8px;\n    color: #fff;\n    height: 36px;\n    justify-content: center;\n    text-align: center;\n    font-size: 14px;\n    padding: 0 20px;\n    transition: background-color 0.2s ease;\n}\n\n.recomendadorV2Button:hover {\n    background: #2a4d7a;\n}\n\n.recomendadorV2Button:after {\n    margin-top: -2px;\n    content: \"\u2192\";\n    padding: 0px 0px 0px 8px;\n}\n\n.recomendadorV2Alert {\n    text-align: left;\n    font-size: 11px;\n    margin-top: 8px;\n    color: #666;\n}\n\n.recomendadorFixedArea {\n    width: 100%;\n    display: flex;\n    justify-content: center;\n    align-items: center;\n}\n\n@media (min-width: 992px) {\n    #recomendadorFixed {\n        width: 32% !important;\n        left: 5%;\n    }\n    .recomendadorCloseFixed{\n        right: inherit !important;\n        left: 378px !important;\n    }\n}\n\n#recomendadorFixed {\n    width: 90%;\n    box-shadow: 0 10px 20px 0px #00000057;\n    display: none;\n    height: 90px;\n    background: #F6F6F6;\n    position: fixed;\n    flex-direction: row;\n    bottom: 10px;\n    z-index: 9999;\n    border-radius: 16px;\n    padding: 7px 10px;\n}\n\n.recomendadorLeftArea {\n    width: 160px;\n}\n\n.recomendadorRightArea h2 {\n    padding-top: 0px;\n    margin: 2px 0px 4px 0px !important;\n    font-weight: 400;\n    text-align: center;\n    padding-left: 0px !important;\n    color: #000 !important;\n    border-left: none !important;\n    line-height: 20px;\n    font-size: 12px !important;\n}\n\n.recomendadorImgFixed {\n    overflow: hidden;\n    padding: 8px 6px;\n    height: 100%;\n}\n\n.recomendadorImgFixed img {\n    height: 100% !important;\n    border-radius: 16px;\n}\n\n.recomendadorRightArea {\n    padding-top: 6px;\n    display: flex;\n    width: calc(100% - 130px);\n    justify-content: space-between;\n    align-items: center;\n    flex-direction: column;\n}\n\n.recomendadorButtonFixed {\n    margin: 0 auto;\n    background: #1D3557;\n    width: 80%;\n    text-align: center;\n    font-size: 10px;\n    color: #FFF;\n    padding: 2px 10px;\n    border-radius: 3px;\n}\n\n.recomendadorButtonFixed:after {\n    margin-top: -3px;\n    content: \"\u2192\";\n    padding: 0px 0px 0px 10px;\n}\n\n.recomendadorAlertFixed {\n    font-weight: 400;\n    text-align: center;\n    color: #484848;\n    font-size: 8px;\n}\n\n.recomendadorCloseFixed {\n    z-index: 99999;\n    display: none;\n    right: 0px;\n    left: inherit;\n    bottom: 99px;\n    position: fixed;\n    justify-content: center;\n    background: #F6F6F6;\n    width: 25px;\n    align-items: center;\n    height: 25px;\n    font-weight: 800;\n    border-radius: 50%;\n    border: 1px solid #EBEBEB;\n}\n\n.recomendadorV2Desc{\n    color: #000000;\n    margin: 20px 0px;\n}\n\n@media (max-width: 576px) {\n    .recomendadorV2Area {\n      padding: 10px;\n      max-width: 100%;\n    }\n  \n    .recomendadorV2Area1 img {\n      width: 100%;\n      border-radius: 6px;\n    }\n  \n    .recomendadorV2Area2 .recomendadorV2Type {\n      font-size: 9px;\n      letter-spacing: 1px;\n      margin: 8px 0;\n    }\n  \n    .recomendadorV2Title h2 {\n      font-size: 18px !important;\n      margin-bottom: 8px !important;\n      line-height: 1.2;\n    }\n  \n    .recomendadorV2Desc {\n      font-size: 14px;\n      margin: 8px 0 !important;\n      line-height: 1.4;\n    }\n  \n    .recomendadorV2Button {\n      font-size: 12px;\n      height: 30px;\n      padding: 0 12px;\n      max-width: 160px;\n    }\n  \n    .recomendadorV2Button:after {\n      padding-left: 6px;\n    }\n  }\n  <\/style>\n        <div class=\"lazyblock-recomendador-v2-2jDGz wp-block-lazyblock-recomendador-v2\">\n        <a class=\"linkrecomendadorv2\" href=\"https:\/\/www.tnh1.com.br\/variedades\/mudanca-chocante-nos-pontos-de-audiencia-do-jornal-nacional-apos-saida-de-bonner\/?utm_source=lazy\" target=\"_blank\" rel=\"noopener\">\n            <div class=\"recomendadorV2Area\">\n            <div class=\"recomendadorV2Area1\">\n                <div class=\"recomendadorV2Img\">\n                <img class=\"lazyloaded\" decoding=\"async\" src=\"https:\/\/tnh1.audiencelabs.com.br\/wp-content\/uploads\/2025\/11\/Mudanca-chocante-nos-pontos-de-audiencia-do-Jornal-Nacional-apos-saida-de-Bonner.jpg\" data-src=\"https:\/\/tnh1.audiencelabs.com.br\/wp-content\/uploads\/2025\/11\/Mudanca-chocante-nos-pontos-de-audiencia-do-Jornal-Nacional-apos-saida-de-Bonner.jpg\" alt=\"\">\n                <\/div>\n            <\/div>\n            <div class=\"recomendadorV2Area2\">\n                <div class=\"recomendadorV2Type\">\n                    <span>Audi\u00eancia TV<\/span>\n                <\/div>\n                <div class=\"recomendadorV2Title\">\n                <h2><span>Jornal Nacional \ud83d\udcca<\/span><\/h2>\n                <\/div>\n                <div class=\"recomendadorV2Desc\">\n                <span>Pontos de audi\u00eancia mudam ap\u00f3s sa\u00edda de Bonner<\/span>\n                <\/div>\n                <div class=\"recomendadorV2Button\">Confira Agora<\/div>\n                <div class=\"recomendadorV2Alert\"><\/div>\n            <\/div>\n            <\/div>\n        <\/a>\n        <div>\n            <div style=\"z-index:99999;\" id=\"buttonClose\" onclick=\"closeRecomendadorFixed()\">\n            <div class=\"recomendadorCloseFixed\">X<\/div>\n            <\/div>\n            <a href=\"https:\/\/www.tnh1.com.br\/variedades\/mudanca-chocante-nos-pontos-de-audiencia-do-jornal-nacional-apos-saida-de-bonner\/?utm_source=lazy\" target=\"_blank\" rel=\"noopener\">\n            <div class=\"recomendadorFixedArea\">\n                <div id=\"recomendadorFixed\">\n                <div class=\"recomendadorLeftArea\">\n                    <div class=\"recomendadorImgFixed\">\n                    <img class=\"lazyload\" decoding=\"async\" src=\"https:\/\/tnh1.audiencelabs.com.br\/wp-content\/uploads\/2025\/11\/Mudanca-chocante-nos-pontos-de-audiencia-do-Jornal-Nacional-apos-saida-de-Bonner.jpg\" alt=\"\">\n                    <\/div>\n                <\/div>\n                <div class=\"recomendadorRightArea\">\n                    <div class=\"recomendadorTitleFixed\">\n                    <h2><span>Jornal Nacional \ud83d\udcca<\/span><\/h2>\n                    <\/div>\n                    <div class=\"recomendadorButtonFixed\">Confira Agora<\/div>\n                    <div class=\"recomendadorAlertFixed\"><\/div>\n                <\/div>\n                <\/div>\n            <\/div>\n            <\/a>\n        <\/div>\n        <\/div>\n\n\n\n<p>Com a decreta\u00e7\u00e3o da fal\u00eancia, a prioridade \u00e9 proteger servi\u00e7os fundamentais, como redes de emerg\u00eancia e conectividade para institui\u00e7\u00f5es p\u00fablicas. A Anatel assegura que a continuidade dos servi\u00e7os ser\u00e1 mantida.<\/p>\n\n\n\n<p>Durante a transi\u00e7\u00e3o, a Justi\u00e7a determinou que a empresa<strong> preserve suas opera\u00e7\u00f5es<\/strong> at\u00e9 que as fun\u00e7\u00f5es sejam transferidas para outras operadoras, evitando impactos adversos aos consumidores.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reorienta\u00e7\u00e3o dos clientes<\/h2>\n\n\n\n<p>Os servi\u00e7os de TV por assinatura da antiga Oi foram transferidos para a Mileto Tecnologia, enquanto a opera\u00e7\u00e3o da Oi Fibra foi vendida \u00e0 V.tal, passando a operar sob a marca Nio.<\/p>\n\n\n\n<p>Essas altera\u00e7\u00f5es refletem a urg\u00eancia de adapta\u00e7\u00e3o para os usu\u00e1rios, que s\u00e3o aconselhados a procurar novas operadoras para prevenir potenciais interrup\u00e7\u00f5es nos servi\u00e7os e garantir a continuidade de suas necessidades de telecomunica\u00e7\u00f5es. Manter documentos como contratos e protocolos de atendimento \u00e9 essencial neste processo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A partir de 2016, a operadora esteve envolvida em um longo processo de recupera\u00e7\u00e3o judicial.<\/p>\n","protected":false},"author":8,"featured_media":7800,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard"},"jnews_primary_category":[],"jnews_social_meta":[],"jnews_post_split":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geral"],"_links":{"self":[{"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/posts\/7797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/comments?post=7797"}],"version-history":[{"count":3,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/posts\/7797\/revisions"}],"predecessor-version":[{"id":7948,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/posts\/7797\/revisions\/7948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/media\/7800"}],"wp:attachment":[{"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/media?parent=7797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/categories?post=7797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tnh1.audiencelabs.com.br\/wp-json\/wp\/v2\/tags?post=7797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}